If you request a return on an undamaged cooler, you will be responsible for the costs associated with shipping the item(s) to our warehouse. Only new and unopened products can be returned within 7 days of delivery. If your cooler is deemed to be in used condition when returned, it will be shipped back and you will be charged a return shipping fee. America Coolers is not responsible for items lost in transit. If you would like to return a new and undamaged cooler, please contact us here.